Credential Manager Frequently Asked Questions (FAQ)

What is the advantage of using Credential Manager?

The ultimate goal is the CENTRALIZATION of all your website's and ALL information associated with them.  This way all of your website's are in ONE place in the clouds which means you can access them from any device (Desktop, Laptop, Tablet, Phone) from anywhere in the World.

The benefits of having a centralized solution to your Website information are:

1. You don't have to log into the website to retrieve your promotional links or embed codes as they are stored in the clouds.
2. You can access your information from any device (Desktop, Laptop, Tablet or Phone) from anywhere in the World.
3. All of the login addresses are stored for you so you have an EASY login solution.  You can display your login credentials too!
4. If your computer crashes, all of your Website information is still here for you to recover.
5. No more worries about your credentials being hacked from your devices, because they are in the clouds safe & secure.

What does it mean to activate a service in Credential Manager?

Simply put, it means to add the website(s) you are a member of to your credential manager for storage & recovery of your personal & marketing credentials.  It's very easy to do and there are many ways to do it.  

OK how do I activate one of my websites in Credential Manager?

That's the EASY part and plenty of ways to do it.  Click the +Add Website link on the upper right of any credential manager page to begin adding a site for activation. The system will do a lookup of the Domain you entered and present you with the service record for that website or a new site service form.  If the site is in the database then the site record will appear for you to add your credentials.

There is also a NON-ACTIVATION'S page that will have all your non-activated websites in the database that you can activate with just a click of the mouse.  Use the drop-down menu to find the service by name in alphabetical order.  Find the name and select it.  There will be three buttons you can click of which one is a Red +Service Name button you click to activate the site.  A popup comes up and you can put in your credentials and save or just click save and enter your credentials later.  Pretty slick, huh?

There is also a Search link to help you find a service by name and you can just click the Red +Service Name button to activate for any services that come up you want to activate..  A popup box will come up for you to put in your credentials and save.  You can also elect to just save and enter your credentials later.  The Service will be put into your Activation's page and anywhere you see the name displayed in the button it will be Blue with an Edit Service Name to manage your credentials for that site activation.  

There is also a Categories page that you can use to find websites based on the category they are in and all {servicecount} Websites in the database are there for you to see.  Click the category you wish to see and any Red +Service Name button is a website you have NOT yet activated.  Just click it and a popup will appear for you to add your credentials and activate the website by clicking the save button.

Is there any limit to the amount of websites that I can activate in Credential Manager?

For the CM Standard (Limit: 100) and Standard Plus (Limit: 500) member, yes.  They have a limited amount of sites for the public & personal website area's combined, and we think that is pretty generous.  Any more than that and you will have to make a small one time payment to upgrade and there are more benefits with the Standard Plus & CM Pro memberships. 

Are there any help files or training videos?

Yes!  There is a help accordion that is pretty extensive covering all the areas of Credential Manager including our history.  There are also training videos for you to peruse on the various aspects of Credential Manager using a screen sharing process that you can follow along on.  

There are also Page helpers for each page in Credential Manager.  Just look for the WHITE Question mark on the upper right hand side (Just below your avatar tick down).  When you see it, float your mouse cursor over it and a menu will pop out for you to click on.  Click on the menu link and a popup will appear and you will see documentation for THAT page to use for additional help!

How can I upload my photo for the avatar?

Go to Account then click on Avatar. You will be able to select an Avatar as your primary photo or you can upload a photo from your computer. If the Photos module is installed, from the View photo page you can set a photo as your Default Avatar.

How can I edit my profile?

Go to your Account Dashboard then click Edit Settings under your name in the first block on your upper left hand side.. You will be able to edit your profile details such as Headline, Description, Gender etc.

How can I send a private message to a user?

There are 2 ways you can send a private message to a user 1) Click on the Mail icon in member menu and select Compose. In the Recipient field, type in the username of the user you want to send a message to. If the username exists, it will populate as you're typing in the Username. This will help to ensure you type in the correct username. 2) From the users profile you can click Send Letter.

Can I view messages I have sent?

Click on the Mail icon in member menu and click Outbox. This will take you to your Outbox which contains Messages and Greetings you have sent. You can have just messages display or just Greetings by placing a check mark beside what you want to see. Removing a check mark beside Messages for example will display everything but Messages and vise versa.

I accidentally removed the wrong message, can I retrieve it?

Click on the Mail icon in member menu then click on Trash. This will display all Messages and Greetings you deleted. Choose what you want to retrieve and click Restore The message(s) selected will now be back in your Inbox.

Are my messages on here permanently unless I delete them?

To save space on our server and to ensure the site is not running what it doesn't need to run, old messages may be removed periodically.

A member keeps harassing me, what can I do?

If a member of the site is harassing you, Ignore or block that user. If the problem continues you should contact the site administrator.

Why was my account terminated?

We strictly enforce our Terms Of Service and make every effort possible to make sure all users are following them. Your account may have been terminated due to a breach in the Terms Of Service (aka TOS) or an inactive email bounce. If you felt that your account was terminated for no probable reason, we ask that you contact the site administrator.

Why does my profile status say Approval?

The administrator may have chosen to have profiles approved first before joining the site.

Why can't I log in to my account?

Chances are you may have misspelled your password or had your CAPS LOCK on while typing your password. Try typing your password with CAPS LOCK off. If this fails, you can reset your password through the email you signed up with..